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 A regular grooming schedule is proven to allow for a much more enjoyable experience for your pooch, reducing stress, anxiety and keeping them looking and feeling their best all year round.

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To effectively maintain a calm and enjoyable salon culture we ask that our clients maintain a regular grooming schedule of 8 weekly or less.

 

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Salon policies 

All New clients must pay for their groom in full Apon booking their assessment groom.

 

Cancelations, we require 48 hours' notice for any cancelation, not giving significant notice will incur a cancelation fee.

 

No Shows, if you do not show for your appointment, we will apply a no-show fee of $30 per dog 

 

Late Fees, if you are more then 15 mins late to your appointment, we have the right to refuse service or apply a late fee as we work on a tight schedule, and this will put the entire day out.

 

Matting or knots, At Mr. Barkley we specialize in longer style cuts, but we can only work on the canvas that is given to us, so your homework is important to ensure the dog comes to us knot free. If your dog is presented to us with knots or matting, 

We can de-mat if the dog lets us at an additional price or we will ask to shave the knots out. for your pets comfort. 

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 If your dog presents to us in a severe matted condition where we have to shave on a surgical length this will incur a heavy charge and you will be required to fill out a form understanding the risks involved due to the condition presented & neglect to your dog.

 

Fleas, - We are very lucky that we very rarely see fleas on any of our customers.

However, if we do there will be an immediate charge of $30 each dog to cover the treatment, and cleaning of the salon.

 

Aggressive or biting dogs, We DO NOT tolerate Aggressiveness or dogs who Bite! 

This is an unacceptable behavior, and we will not put our staff at risk of injury, we will refuse any dog who puts our staff, itself or any other dog at risk of injury, if we choose to continue with grooming, we have the right to charge a Dangerous Job fee, this accommodates an extra groomer to assist so we can work on your dog Safely.

Anxiety, if your dog shows signs of high anxiety and barks or screams in our care we have the right to refuse service as we pride ourselves for having an enjoyable stress-free culture at Mr Barkley.

 

Customer behavior, Anyone with Abusive, aggressive or threatening behavior towards any of our customers of staff for any reason, will result in having all your appointments cancelled, and being banned from our establishment.

 

Crates - We are a created salon, this means while your dog is waiting to be collected, he or she will be placed into a crate in our specific rest room away from distractions this room is completely Airconditioned with Dimmed lighting, cleaned regularly and each crate has a comfy blanket to lay on. We do this for your pet's safety as dogs loose can cause hazards to our staff and your pet with sharp blades and scissors that can fall off the tables, distraction to those dogs being groomed with sharp tools, tripping hazards as well as dog fights and hygiene reasons. If you do not wish your Dog to be crated, we recommend booking with a mobile groomer as we are not the salon for you!

 

Entire Dogs (NON desexed dogs) We do except dogs who are not desexed, HOWEVER, we do not except while your female is in season you must wait 20 days min after bleeding starts, and any Entire male must wear a Belly Band (Nappy) to prevent marking our salon for hygiene reasons.